I've Finished Crying

Dear Ms Tminx,

Baggage Claim Reference: AHL XXXXXXXXXXXXX / 09 March 2007

Thank you for your email message of 18 April. Once again, I apologise for the delay in responding and thank you for your patience.

Unfortunately, despite the best efforts of our Central Baggage Tracing Office, we are unable to find your bag. We have now concluded a review of your claim.

Compensation for mishandled baggage, when any portion of a passenger’s journey involves international travel, is governed by an International Treaty known as the Montreal Convention and is implemented by the airlines of those countries that have ratified it. However, the airlines liability is limited and any such claim is subject to proof of purchase, i.e. receipts confirming proof of purchase or of ownership, without which only 50% of the expenses will be taken into consideration.

You have submitted a claim for US$ 550.00 excluding valuable items and have not provided any supporting receipts. Therefore, taking into consideration fifty percent of the amount claimed, we are pleased to offer you US$ 275.00 in full and final settlement of the above baggage claim.

I wish to inform you that in accordance with our Conditions of Carriage, which forms a part of your ticket contract, we are not liable for loss of or damage to valuable items included in the checked baggage, whether with or without our knowledge.

Under the circumstances, regrettably, we are unable to consider your claim for the camera. Some of the loss may be covered by your household or travel insurance policy. May I respectfully suggest that you contact your Insurers who may be able to assist you further.

Please let us have your postal address as a Claim Settlement Form needs to be completed by you before we can process payment.

Once again, I apologise for the inconvenience caused on this occasion and thank you for allowing me to respond.

Yours sincerely,

XXXXXXXXXX